Work for us
We provide information and support to unpaid adult carers in North West Wales. We cover the counties of Gwynedd, Conwy and Anglesey and have offices in Bangor and Colwyn Bay. We pride ourselves on delivering a fully bilingual service and carers are welcome to contact us and request a service in either Welsh or English.
Unpaid carers are people who look after a spouse or partner, child, relative or friend who is ill, disabled, or elderly and frail. They may be helping someone with day-to-day practical tasks, personal care, or financial matters.
We provide a holistic service tailored to individual carers’ needs, whether that is a listening ear, accessing services, maximising entitlements, peer group support, help with grants and respite or a stay at our carers caravan. We know that caring can be challenging, and our friendly and experienced team understand what it’s like to be a carer and are always ready to help.
Working with unpaid carers is a rewarding job and the atmosphere in our offices is always upbeat and friendly with the emphasis on supporting one another as well as our carers. Many of our staff have been in post for several years and are mentoring and nurturing our younger employees to ensure continuity of service. There is ample opportunity for personal development through training courses and staff and trustee bonding / development days were regular events prior to the pandemic.
“I enjoy working for Carers Outreach because it is rewarding and fulfilling. It can be challenging at times as some carers’ situations are difficult - especially end of life. All the staff are passionate about supporting carers as they are such an important part of our community and don’t always get the recognition they deserve. I find my job especially rewarding due to the feedback we receive from carers.”
“I love working for Carers Outreach as I am a carer myself and I know first-hand how difficult it can be and how isolating. I am also aware that it is a struggle if you don’t know where to get help and support. I feel that I have been lucky to have good support and assistance and wanted to use my knowledge and experience to help others. I find both my roles in the organisation very interesting and diverse, and they are very rewarding, it gives me great satisfaction giving something back to other carers using my acquired knowledge. Everyone who works here is very caring and everyone works as a team. It is a great place to work, and I love coming in to work.”
“There are so many ways in which we can support carers, and this make the job interesting and rewarding. Ranging from regular phone contact, which has been much appreciated during the various lockdowns, to financial help in the form of grants and unclaimed benefits. Also making carers aware of the help that is available to them, such as support following a Carers Assessment. Some caring situations are really tough, and it is humbling to listen to carers’ experiences.”
“I have only been in post a short while, but I have settled in well, everybody is so friendly and happy to help. I enjoy the post and being able to help the carers.
Being a carer myself brings its own problems but working for Carers Outreach gives me the flexibility to both work and care. I am still finding my feet and currently only work part time; I would like to work full time if the opportunity arises as I find the working day is manageable.
Finally I have met some of the trustees and they are so supportive and friendly.
I hope to be part of the team for many months/ years to come.”
Current Vacancies
Administration Assistant
Opportunity to work in a busy office providing support to unpaid carers
We are looking for a proactive and organised person to join our busy and vibrant office. This is a varied role ideal for someone who enjoys all aspects of office operations, learning and being a key support to the wider team.
Duties will include:
- Responding to emails from carers and professionals. Ensuring accurate information is provided
- Completing office tasks and all processes commensurate with this role.
- Minute taking
- Data inputting
Location: Carers Outreach Office in Parc Menai, Bangor, Gwynedd
Hours: 2 or 3 days a week can be negotiated
Salary: £26,824 to 28,598 pro rata (depending on experience)
Pension: Pension offered
Contract: 12 Months initially
Closing date: Noon, 15 June 2026
Interviews will be held week commencing 22 June 2026
Please note, the ability to communicate in Welsh and English is essential for this post.
To request an application pack for the above post please contact Julie Oatey at help@carersoutreach.org.uk. If you have further queries about the post please phone 01248 370797 to speak to one of the management team.
Job Advert: Administration Assistant (pdf)
Job Description: Administration Assistant (pdf)
Person Specification: Administration Assistant (pdf)
Carers Support and Financial Wellbeing Officer
Opportunity to work in a busy office providing support to unpaid carers
We are looking for a proactive and organised person to join our busy and vibrant office. This is a varied role ideal for someone who would enjoy supporting unpaid carers to maximise their income with an emphasis on the cost of living.
Duties will include:
- Answering queries from carers
- Responding to incoming referrals
- Providing relevant information
- Signposting / referrals to services
- Maintaining accurate records
- Supporting carers with fuel and other household tariffs including council tax reduction, water rate reduction.
Location: Carers Outreach Office in Intec, Parc Menai, Bangor, Gwynedd
Hours: 2 or 3 days a week available
Salary: £26,824 to 28,598 pro rata (depending on experience)
Pension: Pension offered
Closing date: Noon, 15 June 2026
Interviews will be held week commencing 22 June 2026
Please note, the ability to communicate in Welsh and English is desirable for this post.
To request an application pack for the above post please contact Julie Oatey at help@carersoutreach.org.uk. If you have further queries about the post please phone 01248 370797 to speak to one of the management team.
Job Adverts: Carers Support Officer and Financial Wellbeing Officer (pdf)
Job Description: Carers Support Officer and Financial Wellbeing Officer (pdf)
Person Specification Carers Support Officer and Financial Wellbeing Officer (pdf)
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